Store Policies


Sky Stone Silver uses fast and reliable shipping methods to get your items to you quickly and economically.

Stock Availability & Despatch

All items are in stock and ship Monday to Friday excluding public holidays. We ship orders within 3-5 working days of receipt of payment. If you need your item/s sooner, please contact us (or make a note on your order) and we will do our best to accommodate your request.

Domestic Shipping (Australia)

We use Australia Post for domestic deliveries, charged at a flat rate of AUD15, which includes insurance, signature on delivery and tracking. For all purchases over AUD250, shipping is free*!

Most packages should arrive within 3-5 business days of despatch, but please note that this is Australia Post’s estimate.

International Shipping

We use Australia Post for international deliveries; shipping is charged at a flat rate of AUD30, which includes signature on delivery and insurance. Estimated delivery time depends on the destination, so we suggest you refer to Australia Post’s website for more information.

Damaged Packages

Please refuse delivery of damaged or opened packages. Insurance is null and void if you accept a damaged package.


* Please note that if you return items to us that were eligible for free shipping because you change your mind, the cost of shipping the items to you will be deducted from your total refund amount.


If you are not totally satisfied with your purchase, you can return it to us for a refund.

Returned Items

Items must be returned within 3 weeks of the delivery date and must be in the original condition in which they were supplied.


All refunds are made via the same method as payment received. Unless your purchased product was faulty, shipping, insurance, and payment processing costs are non-refundable.

We also reserve the right to charge a restocking fee of 10% on refunds.

Privacy & Security

Sky Stone Silver is concerned about the safety and security of our customers. We ensure that our transaction process is extremely safe and that our customer’s information is secure.

By using our website, you consent to the collection and use of the following information by Sky Stone Silver. Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Sky Stone Silver is an Australian-based business and is compliant with all state and federal laws governing the operation of the business.

Personal Information

Sky Stone Silver respects personal information collected via our website. Your email address may be used temporarily to generate an email or order but we will never sell your email address, browsing patterns, or any other information to other parties. When you place an order through this website, we need to know your name, e-mail, phone number, and address. This allows us to process and fill your order. It also helps us in maintaining your account. Your credit card details are never seen by us in processing payments by credit card and they are not saved anywhere on our system.


Sky Stone Silver uses browser cookies to enhance your visit and enable our online shopping cart. No personal information is stored in cookies. Cookies must be enabled to access all the features of our site.


When you place orders, we use a secure server. All information is protected with SSL (Secure Socket Layering) technology. This secure server software encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

We have several payment options available, all of which are safe and secure. We offer credit card processing, Afterpay, direct deposit and PayPal. Payment by credit card or PayPal is the fastest way to receive your order as there is no clearance delay. Credit card payments are made directly through WooCommerce Stripe, which is available in the United States, Canada, the UK, Australia, Belgium, France, Germany, Ireland, The Netherlands and more. See which countries Stripe supports.

Your credit card details are kept secure in two ways: a valid SSL certificate is required to run this plugin; secondly it also uses Stripe JS to tokenise credit card numbers to make payments. None of your payment details are stored, nor do we have access to your credit card or financial information.

Sky Stone Silver acknowledges and pays respect to the Traditional Owners of the lands upon which we do business - their ancestors, elders, and descendants.

We recognise their continuing connection to land, sea, and community and we acknowledge that Sovereignty was never ceded.